Returns

To return a yupoong-flexfit-jpn product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@freedom-cap.co.jp  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 30 days of receipt of purchase.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

株式会社フリーダム - Returns
天沼10-1 ららぽーと湘南平塚店 2F 22135
平塚市
Kanagawa 254-8510
Japan

 

■返品について

・商品到着後7日以内に、メールもしくはお電話にてご連絡下さい。到着後8日以降にご連絡を頂いた場合は、返品をお断りさせて頂きますので、予めご了承下さいませ。

一度開封された商品 (開封後不良品とわかった場合を除く)、お客様の責任でキズや汚れが生じた商品の返品はお受けできません

【お客様都合での返品の場合】
・イメージ違い等での返品の場合は、返品時に発生致します送料は全てお客様ご負担となります。
・ご返金の金額は、「ご請求金額」より「送料」「手数料(代引手数料等)」を差し引いた金額とさせて頂きます。送料無料商品に関しても、前述金額でのご返金とさせて頂いております。

【弊社都合での返品の場合】
・初期不良や商品誤発送での返品の場合は、返品時に発生致します送料は全て弊社負担とさせて頂きます。
・ご返金の金額は、「ご請求金額」全額とさせて頂きます。

詳しい返品方法に関しましては、お手数をお掛け致しますが、交換方法同様に弊社へ直接お問い合わせ下さいませ。

※詳細は【特定商取引法】をご確認下さい。

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